Frequently asked questions

TsokoLitaw is our soft, chewy take on Filipino palitaw with a chocolate center and your choice of coating. Orders are prepared for pickup at the University of Caloocan City Congressional Campus.

You can choose a 4-piece TsokoMini, 6-piece TsokoMore, or 8-piece TsokoMuch box. You can use one coating for the whole box or mix coatings as long as the selected pieces add up to the box size.

A coating is the finish selected for each TsokoLitaw piece. An extra is an optional addition for the box. The builder shows the current choices and any added cost before you place the item in your cart.

Every box includes one complimentary extra.

Your total is the box base price, plus the charge for each selected coated piece and any paid extras. Plain may have no added charge. The builder shows current prices, and checkout checks them again before creating your order.

Your cart is saved in your browser, but checkout reloads the current product prices, coatings, extras, rewards, and availability. Review the final total shown at checkout before placing your order.

You can browse without signing in, but checkout requires a TsokoLitaw customer account using Google sign-in. Admin accounts manage the business and cannot order as customers. Your customer account keeps your orders, payment status, pickup details, loyalty progress, and eligible reviews together.

No. TsokoLitaw currently offers campus pickup only. The available dates, time windows, and locations shown at checkout are the schedules that have been published for ordering.

A schedule may be unpublished, full, past its ordering cutoff, outside the preparation lead time, or short on ready stock. Choose another option shown at checkout or check again when new schedules are published.

Open My Orders and select the order. The saved order detail is the source for its pickup date, time, location, items, and current status.

All includes every order on the current history page, including pending payment, cancelled, and expired orders. Active shows received, preparing, and ready-for-pickup orders. Past shows completed orders. Use Older orders to browse earlier history, then View order for the full receipt and price breakdown.

Contact TsokoLitaw as soon as possible. Prepared and missed-pickup orders are ordinarily non-refundable because ingredients and preparation have already been committed, subject to rights that cannot legally be waived.

If another person will collect it, contact TsokoLitaw before pickup. They may be asked for enough order information to make sure the box is released to the correct person.

The methods shown depend on the current checkout mode. You may see PayMongo QR Ph, Manual GCash, or Pay at the Counter. Use only the method saved with your order.

Send the exact order total to the recipient shown on your order, then submit the requested receipt and transaction details. An Admin verifies the actual incoming transaction. A screenshot, receipt image, or extracted text alone is not proof of payment.

Place the order through the website first, then pay at campus pickup. The order remains payment-pending until an Admin records the payment, and it must be confirmed before the order can be completed.

Do not pay twice. Check the order in My Orders for its saved status and any available payment action. If money was sent but the order was not updated, contact support with the order number and transaction reference.

The website can cancel only a pending, unpaid order. It does not edit an order after checkout. For a paid order or another correction, contact TsokoLitaw so the concern can be reviewed against the saved order and payment records.

Seven completed orders earn one eligible free 4-piece base box. Coating and extra charges still apply. The reward appears during checkout when your account is eligible and can be used only once.

After an order is completed, its owner can submit one review from the order detail page. A rating is required, while the comment, tasting highlights, and images are optional. Reviews are checked by an Admin before they appear publicly.

Yes. Add up to five HEIC, HEIF, JPG, JPEG, PNG, or WebP photos. The review form resizes or compresses them on your device before uploading the prepared copies. It will tell you if a photo or the full set cannot fit the upload limits.

There is no self-service edit or delete option. Email tsokolitaw@gmail.com if your review needs correction or removal.

TsokoLitaw may contain or come into contact with milk, cocoa or chocolate ingredients, sesame, peanuts or other nuts, coconut, cookie ingredients, and other allergens used during preparation. Cross-contact cannot be ruled out, so ask before ordering if you have an allergy or dietary concern.

TsokoLitaw is best enjoyed fresh. Pick it up on time, store it appropriately after release, and follow any care or reheating guidance provided with your order. Do not eat a product that appears unsafe.

Open the Install app guide for Safari, Chrome, Opera, Firefox, Brave, or DuckDuckGo instructions. Depending on your browser, this adds a shortcut or web app. It is not an APK download, and you still need internet to browse and order.

Open your Account page to review the profile options available to you. TsokoLitaw uses your account email for order and support communication and does not collect a mobile number.

Eligible accounts enter a 90-day grace period that can be cancelled before it ends. Active orders must be resolved first. When deletion becomes due, TsokoLitaw access is deactivated, but your external Google account is not deleted and required transaction or audit records may be retained.

Email tsokolitaw@gmail.com with your order number and a clear description of the problem. Include only the transaction details or photos needed to investigate, and never send a password or wallet login.